ServiceNow - access email logs without giving admin role

Site Reliability Engineering ITSM
1

Hi-
Is there any role that we could assign to access email logs without giving admin role?

2

You can add an acl to let other read them

3

Also OOB all itil can read the sys_email table by default just dont have a link to it lol.

4

Just tell them to type sys_email.FILTER

5

Or create a test role and assign it to the email module, that’s what I did and it worked fine

6

You can also find answers to any questions about what roles have access to what tables by just looking at the ACLS in your instance

7

We created a read ACL on the sys_email table, applied a role to the ACL, and voila. Drawback is we have yet to spende figuring out what emails should be visible (HR versus non-HR) so its all or nothing