Investigating discrepancy between Grafana and Shortcut user IDs in outgoing webhook

Monitoring and Observability Grafana
1

Good morning everybody,
I’m trying using the Grafana incident outgoing webhook to create tickets in Shortcut. However, I’ve encountered an issue: the userID in the payload doesn’t match the Grafana user ID.
After reviewing the API documentation, I couldn’t find the source of this userID. Is there an API endpoint that lists users with their corresponding userIDs?

2

can you share what this webhook looks like.

3

https://grafana.com/docs/grafana-cloud/alerting-and-irm/incident/configure/integrations/configure-outgoing-webhooks/

  "version": "v1.0.0",
  "id": "webhook-out-6400aeb030670e95",
  "source": "/grafana/incident",
  "time": "2023-03-02T14:12:00Z",
  "event": "grafana.incident.updated.severity",
  "incident": {
    "incidentID": "5",
    "severityID": 1
    "labels": [],
    "isDrill": false,
    "createdTime": "2023-02-27T15:06:25.243788Z",
    "modifiedTime": "2023-03-02T14:12:00.730047Z",
    "createdByUser": {
      "userID": "grafana-incident:user-63f8b6204887f793",
      "name": "admin",
      "photoURL": "<https://www.gravatar.com/avatar/46d229b033af06a191ff2267bca9ae56?s=512&d=retro>"
    },
    "closedTime": "",
    "durationSeconds": 860734,
    "status": "active",
    "title": "55",
    "overviewURL": "/a/grafana-incident-app/incidents/5/55",
    "roles": [
      {
        "role": "investigator",
        "description": "Leads the investigation (has their full-time attention)",
        "maxPeople": 1,
        "mandatory": true,
        "important": true,
        "user": {
          "userID": "grafana-incident:user-63f8b6204887f793",
          "name": "admin",
          "photoURL": "<https://www.gravatar.com/avatar/46d229b033af06a191ff2267bca9ae56?s=512&d=retro>"
        }
      },
      {
        "role": "observer",
        "description": "Watching the incident",
        "maxPeople": 0,
        "mandatory": false,
        "important": false,
        "user": {
          "userID": "grafana-incident:user-63f8b6204887f793",
          "name": "admin",
          "photoURL": "<https://www.gravatar.com/avatar/46d229b033af06a191ff2267bca9ae56?s=512&d=retro>"
        }
      },
      {
        "role": "commander",
        "description": "Owns the incident (has their full-time attention)",
        "maxPeople": 1,
        "mandatory": true,
        "important": true,
        "user": {
          "userID": "grafana-incident:user-63f8b6204887f793",
          "name": "admin",
          "photoURL": "<https://www.gravatar.com/avatar/46d229b033af06a191ff2267bca9ae56?s=512&d=retro>"
        }
      }
    ],
    "taskList": {
      "tasks": [
        {
          "taskID": "task-63ff1bf465deb38c",
          "immutable": false,
          "createdTime": "2023-03-01T09:33:40.759215968Z",
          "modifiedTime": "2023-03-01T09:33:55.286168752Z",
          "text": "111",
          "status": "done",
          "authorUser": {
            "userID": "grafana-incident:user-63f8b6204887f793",
            "name": "admin",
            "photoURL": "<https://www.gravatar.com/avatar/46d229b033af06a191ff2267bca9ae56?s=512&d=retro>"
          },
          "assignedUser": {
            "userID": "grafana-incident:user-63f8b6204887f793",
            "name": "admin",
            "photoURL": "<https://www.gravatar.com/avatar/46d229b033af06a191ff2267bca9ae56?s=512&d=retro>"
          }
        }
      ],
      "todoCount": 0,
      "doneCount": 1
    },
    "summary": "Resolved with no comment",
    "heroImagePath": "/api/hero-images/default_org/mC0B9YIgrBH3Hf9jvnKsvalHT90QtlODeiXDd2aLgRsflEZrRHGS5ld2KfIAbndglMIHiKSR04FPRPBpS34DA182rpeBxF9MSypELoU7nyOzXS09YenaCUtBZEzCi1xd/v1128/5.png",
    "incidentStart": "2023-02-20T15:06:26Z",
    "incidentEnd": ""
  }
}```