ServiceNow - Getting attached SLA during incident creation

Agent Workspace questions…When I try to create an Incident either from an Interaction or when I click New Incident from the main workspace page it doesnt attach an SLA. What do i need to do to get an SLA attached when creating an incident in agent workspace?

So sla’s are fully independent of agent workspace. So check the conditions of the sla and ensure your new record is actually making them. Maybe the contact field is not getting set as expected.

Or you might not see the related list in agent workspace but that does not mean one is not attached and running.