The negativity is mainly due to needing another thing to install which, i imagine for a lot of folks, they need their central IT support team to install
it can be very intermittent in working successfully
So does it just error out sometimes and is working again when trying later? Or is it particular glitches?
We use it a lot and I’ll say it seems to be a bit temperamental. Some months when Office patches land we’ll get a burst of tickets for it breaking. But it doesn’t break for everyone and helping people get to the list of disabled plug-ins in excel is hard some times.
We have multiple orgs on different Azure tenants and a big server instance and that seems to throw it off sometimes too which takes some trial and error to make it authenticate again.
Users use it for both bulk editing and reviewing in excel. For me the biggest drawback has always been the lack of markup support. Users often want to use it to create a complex template tree ot work items for repeating projects with tables, formatted text etc. and get frustrated when it strips out all of the images and formatting.
I’ve used both the csv export/import and the Excel add-in extensively… the Excel add-in is fantastic IMO… when it’s set up and working properly. I don’t advertise it broadly because it takes a fair amount of training and support to use properly, but it’s awesome at storing/uploading complex backlog templates or working with people that utterly refuse to look at ADO